Hi there,
ChildLine doesnt treat any calls like they are pranks. We receive a lot of calls from young people who might be having some fun on their own or with their friends.They decide to call and tell us a story or a joke. The counsellors are patient with every person that contacts and they want them to have a positive experience, because one day if they were in need we would want them to think of ChildLine.
We would not want anyone to feel like they would get into trouble for contacting ChildLine. But there are times where we might need to pass information on about a call if the things that are being told to us look like they might mean we have to break our confidentiality promise.
I hope that answers your questions. You can get more information about ChildLine. And you can always ask the counsellors themselves - theyll be happy to talk about how they work.
Take care,
Sam
You can talk privately to a counsellor online or call 0800 1111 for free.
You can ask me about anything you want, there's nothing too big or small. I read every single letter but I can only answer a few each week. My replies are published here on my page.
