Hi there,
ChildLine wants to keep things anonymous and confidential wherever we can, but if we felt like you or someone else was in danger then we might need to get you help. We would do this by telling someone like the police or emergency services. The police can often find where someone is, but thats not something ChildLine can do without the police. Read our confidentiality promise to find out more about what kind of situations we might need to get help for.
We want you to talk to our counsellors because its always better to share difficult feelings. We understand that it takes a lot of trust to talk about personal and private things with someone else and we take that trust really seriously. Were not here to trick you into telling us something so that we can tell someone else.
ChildLine doesnt think any call we get is a prank even if what youre saying to the counsellor isnt real, we will be here to listen. We understand that sometimes making a call to us about something that isnt real can make it easier to call back another time when there is something you need to talk about.
I hope that answers your questions. You can get more information about ChildLine and you can always ask the counsellors themselves - theyll be happy to talk about how they work.
Take care,
Sam
You can talk privately to a counsellor online or call 0800 1111 for free.
You can ask me about anything you want, there's nothing too big or small. I read every single letter but I can only answer a few each week. My replies are published here on my page.
