We need your help to improve things!
Waiting to speak to a counsellor can be tough and the team want to make sure that if you do have to wait the experience is as good as it can be.
To make things better the website team need to try to understand what help you are usually looking for when you come through for a chat and what you usually do whilst you are waiting. We’d love it if you could answer a few questions so that the team can look at everyone’s answers and make things better in the future!
The survey takes under 5 minutes to complete, is completely anonymous and asks you about things like how often you use chat, what you do whilst you are waiting for a chat and how helpful you find the wait time box. To complete the survey, all you need to do is click the link below and submit your answers:
It would be fantastic if you could reply here as well to share ideas about what helps you when you really need to chat but have to wait.
We are looking forward to hearing your views and suggestions!