Calling Childline Night Service

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  1. Reaching out
    Jas-Host / Aug 31 2018 14.49

    Hi everyone,

    Some of you might know that, during the night, Childline works a bit differently – it’s what’s called the night service and it runs from midnight to 7:30am.

    We know that lots of you talk to us about how you find calling Childline during the night and we’re looking for your help with a new night service project!

    This night service project is looking to improve your experiences when you call from midnight and, as always, it’s really important that we hear all your views.

    So, whether you regularly use the night service or it’s your first time, we’d love to hear all your feedback from calling from midnight over the next 12 weeks.  It’s about making things better for you all!

    And if you have any questions, you can ask here too!

    Thanks, everyone!

    Take care,

    Jas-Host

  2. Childline Avatar
    Jas-Host / Aug 31 2018 14.49

    Hi everyone,

    Some of you might know that, during the night, Childline works a bit differently – it’s what’s called the night service and it runs from midnight to 7:30am.

    We know that lots of you talk to us about how you find calling Childline during the night and we’re looking for your help with a new night service project!

    This night service project is looking to improve your experiences when you call from midnight and, as always, it’s really important that we hear all your views.

    So, whether you regularly use the night service or it’s your first time, we’d love to hear all your feedback from calling from midnight over the next 12 weeks.  It’s about making things better for you all!

    And if you have any questions, you can ask here too!

    Thanks, everyone!

    Take care,

    Jas-Host

    charrmm0403 / Sep 02 2018 15.54

    so does this mean if you don’t feel suicidal but you have a problem you can still call between those times?

  3. Childline Avatar
    charrmm0403 / Sep 02 2018 15.54

    so does this mean if you don’t feel suicidal but you have a problem you can still call between those times?

    AshAshy1 / Sep 03 2018 0.13

    Yeah I was wondering this too

  4. Childline Avatar
    joshsb1872 / Sep 03 2018 3.07

    its not good enough, i can only use this service at this time and its not good enough

  5. Fixer
    Mehhhh101 / Sep 04 2018 2.55

    most people feel as though at night it gets worse (or atleast thats how it is with me) ive been waiting nearly a hour still not in a chat 😪

  6. Reaching out
    charrmm0403 / Sep 02 2018 15.54

    so does this mean if you don’t feel suicidal but you have a problem you can still call between those times?

    Jas-Host / Sep 05 2018 12.29

    Hi charrmm0403,

    You can still call between those times and speak to someone.  When you call, at switchboard, you'll usually be asked some questions about how you are and that's about checking safety.  Things can become more unsafe during the night because of the time and it's about firstly making sure you're all safe or looking at what help someone might need.

    You'll be asked a bit about what you want to talk about and when you get through to a counsellor, they will still listen to you and ask how you're feeling  The difference is that they'll usually spend a shorter time and help you to look at what things might help you at that exact time.  So, it might be about ways to try and get some sleep or ways to get something out until you can spend more time during the day to talk much more about.

    The counsellors will also always let you know that you can come back on and talk after 7:30, so that you have that time to go over all you want to say or all that's on your mind.  And of course, you can always come back again too!

    If you do call, we'd love to hear your feedback and we'd pass it on to the project team for you.

    Take care,

    Jas-Host

  7. Reaching out
    joshsb1872 / Sep 03 2018 3.07

    its not good enough, i can only use this service at this time and its not good enough

    Jas-Host / Sep 05 2018 12.38

    Hi joshsb1872,

    We know that some of you can only talk to Childline during the night and for lots of different reasons.  Most of the counsellors are volunteers which unfortunately means much less of them are able to be there overnight as they might have to work in the morning, for example  However, we know that those who are part of the night service do want to support you.

    They do have to check that the young people who speak to them during the night are safe which is why, right away, they might ask different questions from during the day.  When there's maybe no one else about, things can often be more unsafe than during the day.  Not everyone is at risk during the night though and that's what the questions asked are to find out

    But they should still listen to what's going on for you as it can be about having the chance to talk when there's maybe no one else around to hear or to interrupt you.

    Have you spoken to the counsellors since this project started?  We'd love to hear, if you felt able, if you did notice a difference and what that was like for you.  Or if it didn't seem different at all.  How you find things during the night is really important.

    Take care,

    Jas-Host

  8. Reaching out
    Mehhhh101 / Sep 04 2018 2.55

    most people feel as though at night it gets worse (or atleast thats how it is with me) ive been waiting nearly a hour still not in a chat 😪

    Jas-Host / Sep 05 2018 12.42

    Hi Mehhhh101,

    Thanks for letting us know about your wait - we know that waiting this long isn't an easy thing to do and an hour can be a very long time when you just want to talk.

    Things do change during the night as there just can't be the same amount of counsellors as earlier in the day - most are volunteers and just aren't able to stay until early morning, even though they want to be there for you.

    Did you manage to get through?  We hope that you did get to talk and if you did, you're very welcome to let us know what that was like and if the new night service project was noticeable.

    Take care,

    Jas-Host

  9. Childline Avatar
    Temporary08914430 / Sep 11 2018 1.28

    im desperate and ive been waiting for ages and idk what to do anymore,

  10. Reaching out
    Jas-Host / Sep 12 2018 17.40

    Hi there,

    We're sorry that you were waiting for ages. We know that can be a really difficult thing to do and we wondered if you did get to speak to someone?

    Is it ok to ask if you were trying to call or to have a chat?

    While it's not a reply right away, sometimes, sending an email can help - it can be a way to write down all you're feeling at the time and hopefully, be able to offload a little. That might not be the same as being able to talk right when you need to but we know that other young people can find that it helps.

    Take care,

    Jas-Host

  11. Wallflower
    charrmm0403 / Sep 02 2018 15.54

    so does this mean if you don’t feel suicidal but you have a problem you can still call between those times?

    CoconutChoc / Sep 15 2018 8.20

    Well you can try to do that but you’ll find that the counselor will probably ask you to come back at 7:30am. The night service is mainly for people who feel unsafe during this time. Hope this helps!

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