Thank you for letting us know what it can feel like. It's not always an easy thing to say but it's really important to hear what waiting is like.
We really want you to know that the counsellors very much do want to be there - to be able to talk to you and support you when you really need it.
During the night is hard as many of the counsellors are volunteers who just can't be there overnight because of things in their lives. But things are always being looked at for how they might work differently and posts like this are so important.
We hope that you've been able to speak to a counsellor and it's also always ok to keep letting us know how you find it.