Accessibility

We want to make sure everyone can access the information provided on this site. So we've put together a few tips to help you. 

using the keyboard instead of a mouse

As well as using the tab key to navigate through the screen, the Childline website has special access keys:

Alt+S = skip to navigation
Alt+1 = home
Alt+0 = accessibility information.

Changing the text size

You can press CTRL and + or – to make the page bigger or smaller in your browser. On an Apple computer you can do this by pressing CMD and + or -.

To make the text larger or smaller:

  • In Chrome, click on the three dots in the top right hand corner by the address bar, click on Settings>Show Advanced Settings, then select your font size.
  • In Safari you can increase the text size by pressing FN and CMD and + or -.
  • In Internet Explorer, press the Alt key to bring up the menu, click on View > Text size and select the text size you want.
  • In Edge, click on the three dots in the top right hand corner. Then click on Settings and you can then change the Reading View Font size there.
  • In Firefox, press the Alt key to bring up the menu, click on View > Zoom and select Zoom Text Only. Then press CTRL and + or – and if you are on an Apple computer it will be CMD and + or -.

Changing your computer screen settings

To change the size of the image shown on your screen on a PC running Windows 95 and upwards, go to Start > Settings > Control Panel > Display > Settings and change the desktop area by using the sliding bar.

On an Apple Mac, you can use the Monitor and Sound Control Panel to change the resolution.

More help and tips

Having difficulty with your keyboard or mouse?
You can fine-tune your mouse and keyboard settings under Start > Settings > Control Panel > Accessibility in Windows 95/98/NT/2000 and XP.

Skipping navigation for talking browsers and screen readers
For speech browsers, you can press Alt and S followed by Enter to skip navigation on our pages.

get support and tell us what you think