Childline on social media

We’re on Facebook, YouTube and Instagram so you can share your ideas or get tips about lots of different issues from relationships to coping with bullying. Our communities are for you, so get involved! 

Your online community


Our Facebook page is an open place where you can discuss lots of things that affect young people. It’s a great way to get ideas on how to handle lots of different situations.

You can get support from other young people. And you can also give some support yourself. 

Our Facebook page is also a good way to see the new campaigns we’re supporting. And you can find out how to get involved with Childline.

'Like' us on Facebook.


We upload videos with guest YouTubers every week. We talk about lots of issues that affect young people. You can watch them for advice and share them with others to help them through difficult situations.

From Carrie Hope Fletcher talking about bullying to Tomska discussing emotions, we have lots of different videos. 

You can get involved by sharing your tips and advice in the comments section. All you need is a Google account to start sharing and commenting. 

Subscribe to our YouTube channel


On Instagram we share inspirational images, messages and behind the scenes pics from our YouTube shoots.

You will also be able to follow new Childline campaigns and find out more about the issues we are here to help you with.

Follow us on Instagram 

Things to remember:

  • we don’t give counselling on social media
  • it’s public – so think before you post
  • if someone is in danger, we’ll tell someone who can help 
  • sometimes we have to delete comments to keep people safe 
  • we can’t post things you send to us 
  • our counsellors will never contact you through social media.

Think before you post

Social media is public, so anything you post could be read by anyone. Be careful what you share about yourself. Anyone who sees your post will be able to see your profile picture and name. It’s always important to stay safe online.

You can ‘like’, comment on or share our posts and videos. If you do this on Facebook, it can show up on your newsfeed. So other people may see it. If you don’t want people to know you follow Childline on social media, you can just read or watch our posts and videos without ‘liking’ or commenting on them.

If you post anything including images on our social media channels that suggests you or someone else is in danger, we will have to tell the NSPCC helpline. The NSPCC is part of the same charity as Childline, and is there to help adults keep children safe.

This includes if you talk about:

The NSPCC may need to call the police to help protect you. If you want to talk to someone confidentially, you can always talk to a Childline counsellor on 0800 1111 or over 1-2-1 counsellor chat

We can’t give counselling on social media

We never give counselling on social media because it isn’t private. This is the same whether you post a comment or send us a private message.

If you need support with anything confidentially, talk to one of our counsellors by calling 0800 1111 or starting a 1-2-1 counsellor chat.

If you ask to talk to someone about a problem on social media, we'll suggest that you call a Childline counsellor.

it's changed how I see myself
for the

Check out our Facebook page!

what you've told us

  • “I think the Childline Facebook page is brilliant and it truly reassures me to see it. I almost feel protected by seeing that icon, like I'm not alone!”
  • “It's really informative about subjects that matter in the modern day world
  • “I think the Wednesday worries are really great, its brilliant to see all the different opinions
  • “Thank you so so much for being there for my friends and i when no one else cared. Means a lot."
  • “It is amazing and asks some thought-provoking questions

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Keeping you safe on social media

We want to make sure nothing is shared on our social media that could put you in danger.

We may delete comments that mention:

  • The Childline message boards
    It’s okay to say you’ve contacted Childline, but not to say you use our message boards.
  • What you’ve said to a Childline counsellor
    This is to help keep any issues you’ve had private.
  • Someone being harmed
    This includes a comment about you or someone else being abused or neglected – now or in the past. We need to know you're safe, so will pass this information onto the NSPCC. 
  • Personal details
    This includes personal information about you or other people. We will delete anything which mentions things like your school, phone or email address. 
  • Your location
    You can share a general place you live, like a city. But anything too specific, like a park or small town, could be deleted.
  • Events you’re going to
    Posting that you’re going to a concert or university open day could put you at risk. This includes posting about plans to meet up with people.
  • Volunteering for Childline
    We need to make sure the young people who contact Childline are given privacy. So it’s important that anyone who works with Childline doesn’t talk too much about their work on our Facebook page. 
  • Anything not in English
    We're a service for young people in the UK so comments need to be in English.
  • Unsuitable websites or hashtags

    Talking about things that are helpful for young people is great, but any sites or # that link to inappropriate or unsafe material have to be deleted.

We may also have to delete comments if they say you’re under 13. Facebook and YouTube only allow people over 13 to have accounts.

We can only delete comments after they have been posted. So please be extra careful about what you say.

keeping it friendly

We want to make sure people can get involved in discussions and share their ideas respectfully. Facebook and YouTube can be a great place to talk about lots of different things. So please post your opinions carefully and think about what impact they might have on other people.

To make sure our social media is friendly, we delete anything that could upset other people. This includes:

  • suicidal messages
  • comments about hurting other people (or wanting to hurt them)
  • personal insults
  • threats
  • bullying or aggressive comments
  • racist, sexist, homophobic or transphobic comments
  • swearing
  • linking to something inappropriate.

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