1-2-1 chat and other parts of the website won't be available between while we make some changes to improve the website. If you need support you can still speak to a counsellor by calling 0800 1111.
What it's like to get in touch
When you call us on 0800 1111 you’ll come through to our switchboard. This is where someone friendly will ask if you want to speak to a counsellor. If you log in for a 1-2-1 counsellor chat online, you might wait a little while before being connected with a counsellor. You can also send us an email from your locker.
saying things I've been
bottling up and
Did you know?
If you're an O2 customer, using our 1-2-1 counsellor chat won't use up your data or credit!
Watch: Talking to Childline
Did you know?
51% of our counsellors prefer savoury food to sweet food. That’s a close one!
contacting us at night
There's a slightly different service between midnight and 7.30am. When you get through to a counsellor at night you can still talk about anything. But your 1-2-1 chat will usually last up to 15 minutes. This helps make sure everyone gets a chance to talk.
You’ll be asked what you hope for from your chat. And your counsellor will ask questions to help you think about what might help you and keep you safe.
If it's difficult to get through to us and you feel you need urgent help, you can also call 999.
chat or sign to a counsellor
There are lots of ways to get support from Childline if you're d/Deaf. You can have a 1-2-1 chat, send an email to a counsellor or use SignVideo.
Contact Childline with SignVideo
You can contact a counsellor through a qualified BSL interpreter anytime from Monday – Friday, 8am-8pm. Saturdays, 8am-1pm:
- open SignVideo and click "allow webcam"
- when you're connected, an interpreter will appear on your screen
- you can chat to the interpreter in BSL
- they'll translate your conversation to the counsellor.
Contacting Childline Using Sign Video
Speaking to Childline in other languages
We know that lots of young people live in the UK but might not speak English. We want to support all young people but we can only offer counselling in English.
Contacting us in Welsh / ChildLine ar gyfer pobl ifanc sy’n siarad Cymraeg
We don't offer a full Welsh speaking counselling service. But we do have some Welsh speaking counsellors. If you contact us (by phone or online) and let us know you'd like to talk to someone in Welsh we can arrange a time for you to speak to a Welsh speaking counsellor.
Need help but you're not in the UK?
Childline is a UK charity and we only have counsellors in this country. This means we can only support young people in the UK. And only young people in the UK can sign up for an account and use the 1-2-1 counsellor chat, email and message boards on our site.
From 15th June 2017, you won’t have to pay roaming charges if you’re travelling in the EU. So you can keep visiting the Childline website. If you’re not sure about this, it’s best to speak to your parent or carer or check with your mobile provider.
Got cut off or had to go?
If you get cut off or need to end a call or chat suddenly, you can call back or log in for another 1-2-1 counselor chat. It helps to let the counsellor know you got cut off before. If you were talking about something serious like getting help with self-harm or suicidal thoughts, it’s important to let the counsellor know if you feel safe or not. If you need urgent help you can always call 999.