Cover your tracks

If you feel worried about visiting our website, we've got a guide to help you keep your visits private.

How to keep your childline website visits private

If you're visiting Childline for help and advice about something that you don't want anyone to know about, these tips will help you keep your visit private.

Top 3 tips for staying safe online:

  1. use privacy settings to control who sees your information. But don't count on them. Once information is posted online, it's out of your control
  2. tell an adult you feel safe with if anything makes you feel upset, scared or uncomfortable
  3. don't meet up with people you've met online - not everyone is who they say they are.

The 'hide page' button

When viewing the Childline website on a desktop, every page on our website has a blue 'Hide page' button on the right hand side. When you click this, you'll be immediately taken to Google's homepage. This feature isn't available on mobile phones or other devices. 

If you're using a computer in a public place, or somewhere that someone might see which website you are visiting, you can use this button to hide what you are doing quickly.

Remember someone can still click on the back button on your browser to see which site you were visiting, so if you want to hide your visit to Childline completely, you should close your browser by clicking on the 'X' button in the top right hand corner of your page and clear your internet history and cookies.

Deleting your browser history and cookies

When you visit websites, your browser remembers lots of information. It can remember which sites you've been to, what you've downloaded, and much more. This is called your internet history.

You might not want other people to see you've been looking at the Childline website.

There are 2 things you need to do to clear your history:

  1. Delete all cookies
    A cookie is a piece of information your computer and websites use to remember where you've been online.
  2. Clear your history
    Of all the websites you've visited.

Browser instructions for deleting cookies and history

Don't worry, deleting these isn't difficult. Just follow the steps for whichever internet browser(s) you use.

Private browsing

Private browsing is when you tell your internet browser not to save any history, cookies or temporary files for one session. A session is the time you spend on a website each time you visit. 

It is good to use if you want to visit the Childline site in private but don't have the time, or often forget to delete your history afterwards. It covers your tracks whilst you browse instead of you having to delete everything afterwards.

If you want to download any files or create bookmarks while you are browsing privately, you should still make sure you clear your history as these could be still saved.

Online, computer and phone monitoring software

Online and computer monitoring software helps someone see what’s happening on their computer. Sometimes parents or guardians will install monitoring software on a phone, computer or tablet to:

Unfortunately, some monitoring software or apps can track what someone's doing on the Childline website or when they phone Childline. This could include:

If you're worried

If you're worried that what you're doing or saying on the Childline website might be being tracked by monitoring software that's been installed on your computer, you can:

  • use a different phone to speak to Childline on 0800 1111 – it’s free from any type of device
  • use a different computer to view the Childline website or contact us online – like one at school, the library or in an internet café.

Keeping calls to Childline private

Calls to Childline won’t show up on most phone bills, but may still show up on your call logs. Follow the steps below to remove the call history on your phone: